Refund policy

The short version

Thirty days, unworn, tags on. If the cap is flawed or the embroidery is wrong, we replace it free and you keep your time.

Returns

You may return any cap within 30 days of delivery provided it is unworn, unwashed, and still has its tags attached. Caps that have been worn, altered, laundered or damaged after delivery cannot be returned.

To start a return, email us with your order number and a sentence about what went wrong. We will send you a return address. Return shipping is the customer’s responsibility unless the item is faulty or we sent the wrong thing, in which case we cover it.

Refunds

Once your return arrives and passes a quick check, we refund the original payment method within five business days. Depending on your bank, the money can take a further 5–10 days to appear. Original shipping charges are not refunded except where the item was faulty.

Faulty or incorrect items

Every cap is embroidered to order and inspected before it ships, but stitching can go wrong. If your cap arrives with a defect, a misaligned design, or is simply not what you ordered, contact us within 30 days with a photo. We will send a replacement at no cost and you do not need to return the original.

Exchanges

Our caps are one size with an adjustable closure, so we do not offer size exchanges. To swap one slogan for another, return the first under the terms above and place a new order.

Cancellations and changes

Because production starts quickly, we can only cancel or amend an order within 12 hours of it being placed. After that the cap is already being made. Email us as soon as possible and we will do what we can.